Maven

Chelsea Wilson

Madeleine

Tutorials, tips, and tricks for using Maven's features

Maven admin tools

Collect email addresses from interested students and automatically nurture interest in between cohorts.

All about your course waitlist

Importing an external waitlist

Create an application form for your course.

Admissions strategy: using an application

How to view your students, change their enrollment, and export your student lists

Your student CRM

A guide for collecting payments and enrolling multiple students at once

Bulk enrollments

How to enroll students for free in your course

Enroll students for free

Manage applications, enrolled students, and more

Using the Students tab

How to set key dates for your cohort, including start and end dates and the student portal open date.

Important dates

How do I edit my course title, price, and dates?

Setting up and sharing about your next cohorts

Creating additional cohorts

How to create a new course within your school in your Settings

Create a new course

Webhooks

How add additional instructors or course managers to your course account

Adding co-instructors or other course staff

Creating and uploading your custom course and social share images

Course images

Manage dates, create new cohorts, and more

Your course settings

All about getting paid for your course enrollments

Getting paid

Refund policies and how to issue refunds using your Stripe dashboard.

Issuing Refunds to Students

While Maven builds this into the product plan, there are ways to do this manually.

How to offer a payment plan

Course payments

How to email your students using the Broadcast Email feature

Send an email to students

Discover the emails available in your Maven course to help nurture and engage students

Automated course emails

How to leverage Maven's email tools and announce to your waitlist that your cohort is open for enrollments.

Cohort launch campaign

Customize your Enrolled or Enrolled Free email and write a warm welcome to your new students

Enrolled email template

All about the emails available if you're using an application with your course

Automated emails for application courses

Learn the emails available for your course if you're not using an application

Automated emails for instant pay courses

Custom and templated emails to connect with prospective and enrolled students

Course emails

Adding and publishing cohort events to your students' weekly schedule

Your course events

Answers to common questions about time zones and your scheduled cohort events

Time zones and your cohort events

Zoom Integration

Ensure your students have access to live cohort sessions

Cohort events

Get feedback and testimonials to help with course building and marketing.

End of course survey

How to leverage Maven's automatic mid-course survey to gather feedback from your students

Mid-course survey

Launch a course interest survey to validate your topic and build a waitlist for your course

Course interest survey

How to collect and leverage student feedback

Gathering student feedback with surveys

If you're using Maven's community for the first time, get a quick tour and guidance here.

Community overview

Prompt students to introduce themselves and share some details.

Introduction template

Intentionally designed to prompt different types of collaboration

Community channels

How to turn on the community feature on and off

Enable or disable Maven Community

Help students connect with each other during your course

Cohort community

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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