Summary

Types of emails

Your course has three different types of emails available for use:

  1. Activity emails: used to confirm course enrollment, etc.

  2. Campaign emails: used to nurture student interest and help you market your course; the campaigns sent to your students will depend on if you are using an application or not

  3. Broadcast emails: custom one-time emails you can send to different groups of students

How to use Maven's emails

Each of Maven's automated emails will default ON and ready to use for students who express interest in and join your course. The Maven team wrote these emails based on what we see working across courses and each email comes with a thoughtfully designed template that is also fully customizable. For campaign emails, you can also customize the time delay and add additional campaigns.

Here's a short video showing you:

  1. How to customize your emails

  2. How to turn the emails off and on

  3. Where to see email analytics

Email FAQs

  1. If I'm not using an application course, will students get any emails about incomplete applications, etc.?

    1. No, any emails related to applications, including the "application incomplete" and "convert accepted students" campaigns will not be sent unless your course is using an application.

  2. How can I be sure my emails are sending?

    1. You can confirm emails were sent, including any broadcast emails, through the stats displayed in the Emails tab of your course.

  3. Will students added manually to the course get my emails?

    1. Yes, students that you add manually through your Students tab will receive the emails.

  4. What email address do these emails come from?

    1. They will come from [email protected]. You can set your custom reply-to email in your course Settings.

  5. Can students unsubscribe from course emails?

    1. Students can unsubscribe from any course marketing emails. They will not see an unsubscribe button in activity emails since these are relevant to their course enrollment and are only sent after the student has paid for or been enrolled in the course.

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