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End of course survey
End of course survey

Get feedback and testimonials to help with course building and marketing.

Chelsea Wilson avatar
Written by Chelsea Wilson
Updated over a year ago

Summary

  • An automated, customizable survey will go out to students on the last day of your cohort.

  • These surveys will help you gather student feedback and testimonials.

  • Sharing your survey link during the last session of your cohort can help maximize responses.

  • Only students who didn't respond to your survey will receive an email reminder

Survey timing and questions

Maven automatically creates and sends a post-cohort survey to help you easily gather testimonials and ratings.

The survey goes out on the final day of your cohort at 6pm US-Eastern Time. Only students who haven't already responded will receive this email.

The survey comes is pre-populated with 4 questions:

  1. How would you rate this course? (This is marked 'public' and 'required' for students to answer. It cannot be edited or deleted by the instructor.)

  2. Leave a review for this course. (This is marked 'public' and 'optional' for students to answer. It cannot be edited or deleted by the instructor.)

  3. How could we improve the course? (Instructors can edit or delete this.)

  4. Will your employer be reimbursing you for the cost of this course? (Instructors can edit or delete this.)

Customizing your survey

To add more questions to the end of course survey, use the "Customize your survey" button in your Surveys tab.

You can add the following question types, and mark them as required or optional:

Sharing your survey with students

The survey will automatically be emailed to students on the final day of your cohort at 6pm US-Eastern Time. If students already responded to the survey before this time, they will not receive an email reminder.

Pro tip: share your course link in your final live workshop. To maximize the number of students who provide feedback (and valuable testimonials), give students 5 minutes in your final live workshop to complete the survey. Just copy the survey link in your Admin and paste it into Zoom chat for students to complete.

Using survey results

The preliminary survey Maven sends is a great opportunity to segment your alumni. Your post-cohort surveying doesn't have to stop there.

Once you see all the students who have rated your course 9/10 or 10/10, you know who your biggest fans are. Consider sending a follow-up survey or email asking them for more testimonial material like a recorded video. Jumping on a call with them after the course is a great way to get even more feedback.

For those scoring your course 8/10 and under, consider sending a more detailed survey to dive deeper into what they would have liked to see.

Note: the public rating score that students provide on the survey displays on your landing page and on the Maven marketplace.

Survey FAQs

  1. How can I ensure students received the survey via email?

    1. You can see the email confirmation, as well as open and click rates in the Broadcast Emails tab of your course.

  2. Where can I see responses to the survey?

    1. You'll be able to see and download student responses in the Survey tab of your course, after the survey has been sent.

  3. What happens if I don't see any responses?

    1. This means that students haven't yet responded to your survey. You can confirm the survey was sent in the Broadcast Emails tab of your course.

  4. Will the survey be emailed to students who already filled it out?

    1. No, only students who didn't respond to the survey will be prompted to fill it out on the final day of your cohort at 6pm US-Eastern Time

If you have any additional questions about end of course surveys, reach out to [email protected].

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