Summary
On eligible courses, students can receive a full refund up until the halfway point of the course.
Eligible courses are those with Maven's "Satisfaction Guarantee" shown on the course page.
Refunds cannot be issued to retroactively lower the price of an enrollment.
To make a refund request, please email [email protected].
We stand behind our courses and know that Maven instructors have designed amazing learning experiences for you. We want you to be satisfied with your course, and ensure Maven instructors are protected from fraud or misuse of the Satisfaction Guarantee. For the full details of our Satisfaction Guarantee and refund policies, please read below.
Courses eligible for the Satisfaction Guarantee
Courses with Maven's Satisfaction Guarantee badge (see below) are eligible. If you do not see this badge visible on the course's page, then it is not eligible for the policies outlined in this article. Instead, you should find an FAQ on the course page that details the specific refund policy for that course. In the rare case where you do not see a visible Satisfaction Guarantee badge on the course page, Maven will defer to the instructor's individual policy as outlined in the FAQ section.
Here is Maven's Satisfaction Guarantee badge:
Requesting a refund
If you're not satisfied with the course, you can request a full refund as long as you are no more than halfway through the course experience. For example, in a 4 week course, you are eligible for a full refund up through the end of week 2. After this period, refunds will be considered on a case-by-case basis for exceptional circumstances only.
We do not honor retroactive price adjustments or price matching. We reserve the right to limit or deny refund requests at Maven’s sole discretion, such as in cases where we believe there is refund abuse.
Satisfaction guarantee and refund policy FAQs
How long do refunds take to process after they are approved?
All payments and refunds are processed through our payment partner, Stripe. Through Stripe, refunds can take up to 10 business days to complete and reflect in your account or on your card.
Can I get a refund on a different card than I used to pay?
No, we are only able to refund the original payment method.
What if I want to request a refund after the course midpoint?
Under our policy, refunds will only be processed through the course midpoint, including before the course begins. If you have an extenuating request, you can email [email protected] with the full details for your refund request. We will review these requests on a case-by-case basis and will likely connect with the instructor of the course for a final decision.
I enrolled in a course, and then afterwards noticed the price decreased. Can I get a discount applied retroactively to my enrollment?
We do not offer retroactive discounts or partial refunds if a lower price becomes available after a student has enrolled. The price a student pays at the time of enrollment is the price they are committed to, regardless of any subsequent promotions or discounts.