We stand behind our products and know that Maven instructors have designed amazing learning experiences for you. We also want you to be satisfied with your purchase, while protecting Maven instructors from fraud or misuse of the Maven Guarantee. The eligibility guidelines below outline when you can receive a refund.
Refund Eligibility
Courses shorter than four weeks: You are eligible for a full refund through the midpoint of the course, based on the total course duration.
Courses that run four weeks or longer: You are eligible for a full refund through the Week 2 end date listed in the course syllabus.
One-day workshops: You are eligible for a full refund any time before the workshop start date.
Self-paced courses: You are eligible for a full refund within 14 days of enrollment, as long as you have completed less than 25% of the course.
Additional Terms
Maven Guarantee: Courses and workshops displaying the "Maven Guarantee" badge on the course or workshop page are covered by the refund eligibility guidelines above. In the rare case that the badge is not displayed, the course or workshop is not covered by the policies outlined in this article. Instead, please refer to the FAQ section on the course or workshop page for the applicable refund policy.
Resources and services: Paid resources and services are not covered by the Maven Guarantee. Some experts may offer a refund in specific cases; please see their resource page for more details.
Price changes: If the price of a course or workshop decreases after you enroll, the lower price cannot be applied retroactively, and a partial refund cannot be issued. The price paid at enrollment remains the price of the enrollment, regardless of subsequent promotions or discounts.
Product delivery: If live sessions are canceled and not rescheduled, and the course or workshop is not delivered in full, you may be eligible for a full or partial refund outside of the refund eligibility guidelines above.
Maven purchases: This refund policy applies to enrollments paid through Maven, either at checkout on the Maven website or through a Maven-issued invoice. Payments made directly to an instructor off-platform are not covered by this policy and must be handled directly with the instructor.
Maven reserves the right to limit or deny refund requests at its sole discretion, such as in cases of repeated or excessive refund requests.
Requesting a refund
To request a refund, please email [email protected] with the details of your request. Refund requests submitted within the applicable refund window are eligible for a full refund, subject to the terms above.
Refund requests submitted outside the applicable refund window are reviewed on a case-by-case basis and are not guaranteed.
Refund Policy FAQs
How long do refunds take to process after they are approved?
Payments and refunds are processed through our payment partner, Stripe. Refunds can take up to 10 business days to complete and reflect in your account or on your card.
Can I get a refund on a different card than the one I used to pay?
No. Refunds can only be issued to the original payment method.