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Maven's Satisfaction Guarantee
Maven's Satisfaction Guarantee

We want you to be satisfied with your course, so eligible courses are covered by Maven's Satisfaction Guarantee.

Chelsea Wilson avatar
Written by Chelsea Wilson
Updated over a month ago

Summary

  • On eligible courses, you can (1) request a full refund up until the course start date provided you have not already consumed a significant portion of the materials or (2) request a full refund within 14 days of the course ending provided you have fully participated in the course.

  • Eligible courses are those with Maven's "Satisfaction Guarantee" shown on the course page.

  • Refunds cannot be issued to retroactively lower the price of an enrollment.

  • To make a refund request, please email [email protected].

We stand behind our courses and know that Maven instructors have designed amazing learning experiences for you. We want you to be satisfied with your course, and ensure Maven instructors are protected from fraud or misuse of the Satisfaction Guarantee. For the full details of our Satisfaction Guarantee and refund policies, please read below.

Courses eligible for the Satisfaction Guarantee

Courses with Maven's Satisfaction Guarantee badge (see below) are eligible. If you do not see this badge visible on the course's page, then it is not eligible for the policies outlined in this article. Instead, you should find an FAQ on the course page that details the specific refund policy for that course. In the case where you do not see a visible Satisfaction Guarantee badge on the course page, Maven will defer to the instructor's individual policy as outlined in the FAQ section.

Here is Maven's Satisfaction Guarantee badge:

Requesting a refund before a course begins

If you enroll in an eligible course and can no longer participate, you can submit a refund request until the course start date. In your refund request, please share the course you are enrolled in and the reason for your refund request.

A member of the Maven team will ensure you have not reviewed a significant portion of the material, such as instructor-provided videos, downloadable templates, asynchronous lessons, etc. If you have accessed a significant portion of the course material, your refund may be denied. Maven may also connect with the instructor of the course to gather any additional context as needed before your refund is processed.

Requesting a refund after a course ends

If you complete a course and are not satisfied with the content or outcomes, you can request a refund up to 14 days after the course ends provided you have fully participated in the course. "Full participation" is ultimately determined and outlined by the instructor of each course, but likely includes:

  1. Attending sessions.

  2. Completing projects.

  3. Completing lessons.

  4. Completing peer feedback expectations.

  5. Responding to engagement attempts from the instructor (ex. check-ins, requests for feedback, etc.)

Maven instructors thoughtfully design the course learning experience to help you achieve the stated outcomes. For this reason, we require that all students fully complete a course before determining if the course was satisfactory.

Refunds will be determined against an instructor's stated participation requirements. The Maven team may connect with an instructor to determine the level of your participation in the course as needed.

Satisfaction guarantee and refund policy FAQs

  1. How long do refunds take to process after they are approved?

    1. All payments and refunds are processed through our payment partner, Stripe. Through Stripe, refunds can take up to 10 business days to complete and reflect in your account or on your card.

  2. Can I get a refund on a different card than I used to pay?

    1. No, we are only able to refund the original payment method.

  3. What if I want to request a refund before the course ends, but after it has begun?

    1. Under this policy, refunds will only be processed up until the course start date or after you have fully completed the course. If you have an extenuating request, you can email [email protected] with the full details for your refund request. We will review these requests on a case-by-case basis and will likely connect with the instructor of the course for a final decision.
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  4. I enrolled in a course, and then afterwards noticed the price decreased. Can I get a discount applied retroactively to my enrollment?

    1. We do not offer retroactive discounts or partial refunds if a lower price becomes available after a student has enrolled. The price a student pays at the time of enrollment is the price they are committed to, regardless of any subsequent promotions or discounts.

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