Community Guidelines
Guidelines for our Maven instructor community platforms.
Chelsea Wilson avatar
Written by Chelsea Wilson
Updated over a week ago

By participating in Maven’s community, including your activity on the Maven Slack workspace, you are agreeing to abide by the Community Guidelines and the Slack Guidelines.

R-E-S-P-E-C-T: Respect each other. Even if you hold a different perspective than a fellow creator, treat each other with respect and seek to understand one another. We hope it goes without saying, but let's refrain from profanity or explicit content.

Play your part: Contribute. In our Maven community, creators seek to contribute their expertise while also seeking advice from peers. The act of contributing can feel daunting, especially in a virtual space. Creators who thrive here know that it's worth taking the risk because chances are, your contribution may spark a realization or a-ha moment from someone else. The more you share, the more likely you are to make connections, and the more likely you will receive help.

Keep it confidential: All information shared in this community is confidential unless otherwise stated. This rule applies to everyone's content, including Maven-owned content, even if it is shared in a public channel.

Share your content, and also care for others': We expect all creators to respect the intellectual property rights of Maven staff and fellow creators. If a creator shares their content in a public channel, do not modify, publish, transmit, reverse engineer, or in any way exploit the content, and pass it off as your own. Let's recognize the wisdom and work of our peers, and please give credit and attribution to the creator. This also applies to Maven's content including slides, documents, and videos.

Steer clear of spam: Support one another. Nothing feels better than having your peers back you and an endeavor you're passionate about. All creators in this community have courses/products they want to promote, but let's use the community as a place to celebrate milestones, ask for feedback, partner with each other to cross-promote, and less for direct promotion of your courses (save that for your external marketing campaigns!).

If you feel uncomfortable by any behavior you’re seeing in the Slack community, please contact us at [email protected]

Slack Guidelines


When you join the Maven Course Accelerator (MCA), you’ll hang out in cohort-specific channels to chat with your classmates. We will archive these channels 3 months after MCA ends. Don’t worry, you still have access to the course content through the portal. Once you launch your course, you’ll be invited to join our alumni community and mingle with instructors from past cohorts. You’ll see lots of familiar faces from your own cohort. To maintain your membership in this community, all you have to do is run your course every 6 months.


Cohort-specific channels: During your MCA, you will have a cohort-specific Slack community, which allows for you to develop connections with your fellow-MCA cohort instructors:

#announcements: general announcements during the MCA

#ask-and-offer: a forum to ask questions, discuss topics, and offer your expertise

#fun-random: as the name suggests, fun things like cat videos and socials

#gratitude: show your love to someone who helped you

#introductions: Start here! Introduce yourself to your cohort

#product-suggestions: recommendations or suggestions for the Maven product

#resources: share best practices related to course-building or teaching

#show-your-work: share your shitty first drafts to give and receive feedback

Private Slack community channels for Maven instructors with active courses: Once you graduate from the MCA, if you have an upcoming active course or a currently active course, you will be invited into a Slack community of active instructors across Maven cohorts.

🔒milestones: let’s celebrate your wins (big and small)

🔒community-questions: a forum to ask questions, discuss topics

🔒resources: share best practices related to course-building or teaching

🔒fun-random: as the name suggests, fun things only - cat videos, cute kids, vacation pics

How to reach Maven Support

One of the perks of joining the alumni community is the ability to direct message us on Slack @support. One of our team members will respond within 1 business day. You can still reach us at [email protected] if you don’t have access to Slack.

Please refrain from DMing multiple Maven team members with the same question. Members of our support team have different on-call days and hours, so dm-ing us may result in slower response times--we're all working together and we will be sure you get a reply as soon as possible!

How to post in Slack effectively

  • Frame your post in a one-sentence headline. Be succinct. Give context. If you’re sharing a resource, write a one-liner of its summary or purpose.

  • Search Slack and before posting a new question. There’s a chance your question has already been answered!

  • Don’t over-saturate the space. If the last 3 posts in a channel are yours, you may want to slow down a bit so you don’t overwhelm the community.

  • Reply in thread. Threads make it easier to keep a conversation in one place. Please thread your replies to help minimize noise in the channels.

Giving and receiving feedback

When asking for feedback, give context and be specific on what you need. For example, if you’re sharing your landing page, is this your first draft or in the final stages, and are you looking for structural feedback or copyediting? When you ask targeted questions, you’re more likely to receive better feedback.

Here is an example of how to ask for feedback:

When giving feedback, first ask “What kind of feedback would be most helpful?” Check out this article for more on how to give better advice.

  1. First, share your eyes-light-up moment so the receiver knows what they should continue doing, or do more of. Identifying these golden nuggets may surface ideas for the creator.

  2. Then, summarize your constructive feedback with actionable advice.

Did this answer your question?